Here are the answers to some of the most common questions about our Shop & Collect service. If you have any other questions please do contact us and we will be happy to help.
What can I buy?
Our Shop & Collect service allows you to shop online for frozen meals and Pump Street Bakery products (Aldeburgh shop only). At this time we do not offer a delivery service. All orders must be collected from our shops in Aldeburgh or Southwold. Gift vouchers can also be purchased online (see information below).
You can buy gift vouchers in increments of £10, £20 and £30 - so if you would like a £50 voucher please add 1 x £10 and 2 x £20 to your basket.
If you would like to order vouchers for more than one person please add them to your basket separately.
Vouchers can be collected from our shops; alternatively they can be posted or emailed either to you or directly to the recipient. Please select which type of voucher you would like before adding it to your basket and then supply the details of where you would like it delivered in the order form.
Pump Street Bakery Orders
Please note that Pump Street Bakery products can only be collected from our Aldeburgh shop.
Orders for Pump Street Bakery products must be made by 10am at least two days before you would like to collect your items.
Pump Street Bakery does not bake on Mondays or Tuesdays so we can only supply bread and pastries from Wednesday to Saturday and on those Sundays we are open (Easter to end October).
How do I order?
Is there a minimum order?
No, there is no minimum order for our Shop & Collect service.
Can I place an order over the phone?
Yes, of course. Please call us on 01728 454 062 (Aldeburgh shop) or 01502 724 318 (Southwold shop).
How much notice do you need to give between placing an order and collection?
We require 48 hours notice from you placing your order to it being ready to collect in either of our shops. As we do not cook at weekends, orders for Saturday or Sunday collection must be with us by 9am Thursday.
If you need something more urgently, please call us on 01728 454052 (Aldeburgh shop) or 01502 724 318 (Southwold shop) and we may be able to help if the items are in stock.
Can I order ahead?
Yes, you can specify your preferred collection date in advance when you checkout. When you put an item in your basket you will be asked to specify the date you would like to collect it. You can place orders as far ahead as you like so, for example, if you are planning your Christmas shopping ahead but don’t want to collect it until Christmas Eve just enter 24 December at the checkout.
Can I edit my order?
Once an order has been placed online it can be edited up to 48 hours prior to collection. Please call us on 01728 454 052 (Aldeburgh shop) or 01502 724 318 (Southwold shop). Alternatively email firstname.lastname@example.org to make changes or to cancel an order.
Do you Deliver?
No, we do not offer local delivery for our meals or Pump Street Bakery products at the present time.
We can post Gift Vouchers to you or the recipient at no additional cost.
When can I collect my order?
You can collect your order during our normal opening hours:
Monday - Wednesday - 9.00am - 4.00pm
Thursday - Saturday - 9.00am - 5.00pm
Sunday (Easter to end October) - 10.00 am - 2.00 pm
Pump Street Bakery items are not available for collection on Mondays or Tuesdays and are not available in Southwold.
More about our Meals
What portion sizes do you sell in your frozen meals range ?
Our frozen meals come in one, two and four person portions.
How should I prepare the meals?
Our frozen meals should be defrosted thoroughly before cooking. Remove the cardboard lid and place the foil tray on a baking sheet in the oven. The cooking instructions of each meal vary with product and portion size. Cooking temperature and time are clearly stated on the cardboard lid of each meal. All meals should be cooked until thoroughly hot.
Our prepared meals come in foil trays which can be washed and recycled.
Are your frozen meals suitable for cooking in the microwave?
No, our meals are not suitable for microwave cooking.
Are any of your frozen meals gluten free ?
Yes, we have a number of gluten free meals on offer in our frozen meals range. These include:
- Cottage Pie
- Basque Chicken
- Thai Green Curry Kedgeree
- Vegetable and Chickpea Tagine
- Dauphinoise Potatoes
How long will the meals in my delivery last for in the freezer?
Each of our frozen meals comes with a "best before" date marked on its cardboard lid. This dates is dependent on the meal being stored at -18C or below. Our frozen meals should not be re-frozen after they have been defrosted or cooked.
Do you sell to other retailers?
Yes, we supply soup and frozen meals to other retailers. If you would like to stock our frozen meals in your shop please call us to discuss on 01728 454052 or email email@example.com